Turbotax.com rant

[iwannadie]

My work offers a discount with turbotax, I clicked the link to apply the code(you can not manual enter the discount). The main TT site shows the discount applied as federal basic edition - $free, state - $24.95. e-file included with both.

I go through the process rejecting the option to go to deluxe edition. At the end I get the bill for fed -$10.45, state $29.95. Its not That much but I mean its not $Free. Not sure where in the process the amounts just change with out approval or notice.

I emailed and will see what they say I guess, not sure if Ill even bother since Im not getting a return shesh.

 

[JustAnotherVictim]

I think it depends on how much you make.
I forget.

 

[iwannadie]

I think it depends on how much you make.
I forget.

No, never says anything about that lol. I emailed and they said they will refund the difference back to $free + $24.95. So, Ill see I guess when that happens.

 

[JustAnotherVictim]

Weird, pretty sure I used it last year and I didn't get charged.

 

[iwannadie]

Weird, pretty sure I used it last year and I didn't get charged.

Yea I dunno, I got back an email saying you start out free but if you use any 'special' features it costs more. I just did bare bones basic, no idea where my special features kicked in.

They dont want to resolve anything online, they want a phone call. I hate calling people in india and waiting on hold. At this point 15 bucks Vs. indian tech support, just isnt worth it to me. :nono:

 

[Quin]

Seriously, any time anything (with computers) goes wrong I figure it out myself, some Hindi giving me garbled directions I probably wouldn't understand face to face doesn't help at all.

 

[drunk_medic]

I haven't used TurboTax since back when the program would dial a modem into them directly. That must have been mid-late 90's, but before '98. I've been using H&R Block online for years now. I might go into one of their stores this year and have it done though; looks like getting out of the military and getting a decent job where I make 2x the pay means I'm getting bumped into a higher tax bracket. My return is going to be really small, but I guess that's a good thing as far as taxes go. I'm glad I picked that middle percentage now when I was hired, or I would owe a chunk of change!
It would appear that it is time to break out the itemized deductions this year.. work expenses, donations to charity, etc.

As far as extra costs, I remember that filing taxes online was free, but there were stipulations, like you had to make less than a certain amount of money, and only had to fill out a 1040EZ.

 

[iwannadie]

Seriously, any time anything (with computers) goes wrong I figure it out myself, some Hindi giving me garbled directions I probably wouldn't understand face to face doesn't help at all.

I never call tech support, unless its a warranty issue that requires it for the paper work. Its not just tech stuff thats in india, its basically any call center.

I dont get why stuff like this issue with TT they cant have people emailing/chatting. Why do they require a phone call to resolve this issue. Youd think a guy sitting emailing could get more done effectively. It would also get rid of the language issue yet they insist on the phone.

 

[iwannadie]

I haven't used TurboTax since back when the program would dial a modem into them directly. That must have been mid-late 90's, but before '98. I've been using H&R Block online for years now. I might go into one of their stores this year and have it done though; looks like getting out of the military and getting a decent job where I make 2x the pay means I'm getting bumped into a higher tax bracket. My return is going to be really small, but I guess that's a good thing as far as taxes go. I'm glad I picked that middle percentage now when I was hired, or I would owe a chunk of change!
It would appear that it is time to break out the itemized deductions this year.. work expenses, donations to charity, etc.

As far as extra costs, I remember that filing taxes online was free, but there were stipulations, like you had to make less than a certain amount of money, and only had to fill out a 1040EZ.

Yea, again Im doing the bare bones EZ short forms and make scrap money lol. The Only thing I can think of now is I have a 1099int form, that might have added the fees. It never said anything as I was adding that form though. At least warn me 'adding this form will incur this fee' or something.