Pretty much had the worst time with them today.
Basically here is the story. I've been running onboard audio on my motherboard for awhile now. But I wanted to upgrade my sound system for the computer so I bought a cheap 7.1 sound card at Best Buy today. Its a "Rocketfish" brand, but whatever it was cheap and was what I was looking for.
So I get home, physical installation is easy enough, took all of 2 minutes. Then the fun part starts. I fire up my computer and pop in the CD that came with the card. It starts on the driver installation well enough, then starts prompting me for a file "P17.sys". So I do a quick search on the CD for the file. Its not on the CD, but thats where the installer is looking for it. So I thought that was a little odd, but I had a backup plan anyway.
So I go on the Rocketfish website and download the latest drivers for the sound card. I install those and restart my computer like it asks, no problem. I start my computer back up and look in the hardware manager, next to my new sound card it has that little yellow indicator for "no drivers installed". So I uninstall the drivers, reinstall, restart. Same thing.
So I give rocketfish tech support a call. They really have no idea whats going on and transfer me to geek squad. So I go through all the transfers at geek squad (3) till they get me to the right department and realize that I'm not asking for help with a computer I bought from them. So after talking with the lady for a few minutes and getting nowhere she says "Uh...well...*click*" and hangs up on me.
So at this point I'm furious and call back customer support with all the pleasantries aside. Finnally I get back to the department I'm supposed to be talking to and the guys says basically that if I wanted help, I would have to pay them $139.99 to come out to my house and take a look. Mind you this sound card cost $24.99. I kindly told him that I would rather smash my sound card in my driveway than do that.
So thats my experience with the "Geek Squad" today, and my sound card still doesn't work.
Basically here is the story. I've been running onboard audio on my motherboard for awhile now. But I wanted to upgrade my sound system for the computer so I bought a cheap 7.1 sound card at Best Buy today. Its a "Rocketfish" brand, but whatever it was cheap and was what I was looking for.
So I get home, physical installation is easy enough, took all of 2 minutes. Then the fun part starts. I fire up my computer and pop in the CD that came with the card. It starts on the driver installation well enough, then starts prompting me for a file "P17.sys". So I do a quick search on the CD for the file. Its not on the CD, but thats where the installer is looking for it. So I thought that was a little odd, but I had a backup plan anyway.
So I go on the Rocketfish website and download the latest drivers for the sound card. I install those and restart my computer like it asks, no problem. I start my computer back up and look in the hardware manager, next to my new sound card it has that little yellow indicator for "no drivers installed". So I uninstall the drivers, reinstall, restart. Same thing.
So I give rocketfish tech support a call. They really have no idea whats going on and transfer me to geek squad. So I go through all the transfers at geek squad (3) till they get me to the right department and realize that I'm not asking for help with a computer I bought from them. So after talking with the lady for a few minutes and getting nowhere she says "Uh...well...*click*" and hangs up on me.
So at this point I'm furious and call back customer support with all the pleasantries aside. Finnally I get back to the department I'm supposed to be talking to and the guys says basically that if I wanted help, I would have to pay them $139.99 to come out to my house and take a look. Mind you this sound card cost $24.99. I kindly told him that I would rather smash my sound card in my driveway than do that.
So thats my experience with the "Geek Squad" today, and my sound card still doesn't work.
