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If your Epson printer shows an “offline” status even though it’s powered on and connected, the problem usually lies in the communication between the printer and your computer or network. To resolve the Epson printer offline issue, start by checking the basic connections. Ensure the printer is turned on, properly connected to Wi-Fi or USB, and not displaying any error lights or paper jams. Next, restart your printer, computer, and router to refresh the network.
On a Windows PC, go to “Devices and Printers” in the Control Panel, right-click your Epson printer, and select “Set as default printer.” Also, click on “See what’s printing” and cancel any stuck print jobs in the queue. Then, click “Printer” in the top menu and ensure “Use Printer Offline” is not selected. If the issue persists, open the Services menu (by typing services.msc into the Run box), find “Print Spooler,” and restart the service.
For Mac users, go to “System Preferences > Printers & Scanners,” right-click your printer, and select “Reset printing system.” Re-add your Epson printer and try printing again. Another helpful step is to update or reinstall your Epson printer drivers. Visit the official Epson support site, download the latest drivers for your model and operating system, install them, and restart your computer.
Sometimes, assigning a static IP address to the printer can help maintain a stable connection—especially if the printer keeps going offline on a dynamic network. Make sure your firewall or antivirus software isn’t blocking the printer’s communication, and temporarily disable them to test the connection. For wireless printers, ensure that you are connected to the same network as your computer and that the signal strength is adequate. If you're using a dual-band router, connect the printer to the 2.4GHz band, as many Epson models do not support 5GHz networks.
If none of these steps work, reset the printer’s network settings and reconfigure the Wi-Fi connection using the Epson printer control panel or the Epson Smart Panel app. In most cases, following these steps will bring your Epson printer back online and restore smooth printing functionality. If the offline status remains unresolved, contact Epson customer support for expert help and further diagnosis.