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Step 1: Contact Customer Service First

Before escalating, give British Airlines a chance to resolve the issue directly by calling


Step 2: Follow Up in Writing

Sending a written complaint to British Airlines adds credibility and formality to your case.


Step 3: Escalate to a Senior Manager

If basic customer service fails, ask to speak with a supervisor or manager directly.


Step 4: Use Alternative Dispute Resolution (ADR) Services

British Airlines is registered with certain ADR services in the UK, such as CEDR.


Step 5: Contact the Civil Aviation Authority (CAA)

The CAA handles complaints involving violations of EU or UK passenger rights.


Step 6: Post on Social Media (Strategically)

When traditional channels fail, social media can bring attention to your complaint.


Step 7: File a Small Claims Court Case

If you're still not satisfied, you can take legal action against British Airlines in small claims court.


Tips for Strong Complaints

The success of your escalation often depends on how you present your complaint.


Sample Escalation Letter Format

Start with your name, address, flight details, and describe your issue concisely.


What Issues Can Be Escalated?

You can escalate complaints about delays, cancellations, missed connections, lost baggage, and poor service.


Final Advice: Stay Persistent but Professional

The key to a successful resolution is persistence, preparation, and professionalism.


Need Help Now? Call

If you're unsure where to start or need direct assistance,

