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What Is an Award Ticket on Southwest?

An award ticket is a flight booked using Rapid Rewards points rather than money.


When Can I Cancel an Award Ticket?



You can cancel up to 10 minutes before the scheduled departure time by calling


Will I Lose My Points If I Cancel?


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Why Should I Call Instead of Canceling Online?

While online cancellation is easy, calling


Will I Get Confirmation of the Cancellation?

Yes! Once your award ticket is canceled, you’ll receive a confirmation email.


Do I Need My Confirmation Number to Cancel?

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Can I Cancel Award Tickets for Multiple Travelers?


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