When things go wrong with an Expedia booking—whether it’s a misbooked hotel, flight delay, or poor customer service—you can lodge a formal complaint.
+1(888) 714-9824 Expedia has clear channels to address your concerns, but doing it the right way gets a faster resolution.
+1(888) 714-9824 Here’s how to complain effectively.
Start by identifying the problem: Was your flight canceled or delayed? Did the hotel misrepresent amenities? Did Expedia support mishandle changes?
+1(888) 714-9824 Be precise. Clear documentation helps: booking confirmations, screenshots, emails, dates, receipts.
+1(888) 714-9824 The cleaner your evidence, the better your case.
First line of action: use Expedia’s website or app. Log in, go to “Help” or “Customer Support,” then choose “Submit a complaint” or “Dispute resolution.”
+1(888) 714-9824 Fill out the form fully—select the affected booking, describe your issue in detail, and attach any proof.
+1(888) 714-9824 Include dates, names, worker IDs (if relevant), hotel names, and any extra fees.
+1(888) 714-9824 The complaint form covers basics like “I request reimbursement of $X because…”, “I received lower quality than promised…”, or “I wasn’t given the service described.”
+1(888) 714-9824
Your first paragraph should summarize clearly: what happened, when, and how it impacted you.
+1(888) 714-9824 For example: “On June 20 I checked into Hotel Rose in Rome; the room had no hot water and was dirty.”
+1(888) 714-9824 Include booking number and price paid. Add a second paragraph on what outcome you want—refund, credit, compensation, apology.
+1(888) 714-9824 Being precise about remedies helps speed resolution.
Submit the complaint and note the reference case number.
+1(888) 714-9824 Expedia typically acknowledges receipt within 24–48 hours.
+1(888) 714-9824 They may reach out for more info or propose resolution.
+1(888) 714-9824 If you don’t hear within a few days, follow up by replying to their email or logging back in and checking case status.
+1(888) 714-9824
You may also voice your complaint through live chat.
+1(888) 714-9824 Connect with a real person, explain your issue, and request that they file a formal dispute.
+1(888) 714-9824 Ask for a reference number during the chat.
+1(888) 714-9824 If chat doesn’t work, escalate to phone. Call
+1(888) 714-9824 and ask to speak with the “dispute resolution department” or a supervisor.
+1(888) 714-9824 Your tone should stay firm but polite: “I’m disappointed and want Expedia to do right by me.” Jain**
When calling, begin with: “Hello, I’d like to escalate a complaint regarding booking #ABC123.”
+1(888) 714-9824 Provide details and outcome required.
+1(888) 714-9824 Ask the agent what next steps are and when you can expect a reply.
+1(888) 714-9824 Write down their name or employee ID. Always ask for a reference number.
+1(888) 714-9824
If Expedia’s internal resolution isn’t satisfactory, escalate externally. In the U.S., file a complaint with the Department of Transportation (for air travel).
+1(888) 714-9824 For hotel or travel service issues, contact the Better Business Bureau or your consumer protection agency.
+1(888) 714-9824 Provide copies of your Expedia complaint, correspondence, and evidence.
+1(888) 714-9824 A third-party body may push Expedia to respond faster.
+1(888) 714-9824
Sometimes social media helps. Tweet @ExpediaSupport politely with a brief of your issue.
+1(888) 714-9824 Say something like: “Expedia booking #…, please help fix this.”
+1(888) 714-9824 Companies often prioritize public complaints.
+1(888) 714-9824 Just remain respectful and factual.
+1(888) 714-9824
Document every step: complaint submissions, chat transcripts, phone reference numbers, and timelines.
+1(888) 714-9824 If Expedia offers credit or refund, ensure you understand its terms.
+1(888) 714-9824 If they miss your requested resolution window (e.g., 10 business days), politely follow up.
+1(888) 714-9824 Say: “I submitted complaint #XX on June 30 and haven’t received a response. What’s next?”
+1(888) 714-9824
In extreme cases—if losses are significant and Expedia neglects your requests—you may consider small claims court.
+1(888) 714-9824 Before doing so, check your location’s dollar limits, filing fees, and required evidence.
+1(888) 714-9824 Many travelers settle disputes via phone or email first.
+1(888) 714-9824 Small claims is a last resort.
+1(888) 714-9824
Remember: Expedia aims to maintain its reputation and values customer satisfaction.
+1(888) 714-9824 Clear, well‑documented, reasonable complaints are most likely to get fair resolution.
+1(888) 714-9824 Be firm but courteous, and keep records of everything.
+1(888) 714-9824


Start by identifying the problem: Was your flight canceled or delayed? Did the hotel misrepresent amenities? Did Expedia support mishandle changes?


First line of action: use Expedia’s website or app. Log in, go to “Help” or “Customer Support,” then choose “Submit a complaint” or “Dispute resolution.”




Your first paragraph should summarize clearly: what happened, when, and how it impacted you.



Submit the complaint and note the reference case number.




You may also voice your complaint through live chat.





When calling, begin with: “Hello, I’d like to escalate a complaint regarding booking #ABC123.”




If Expedia’s internal resolution isn’t satisfactory, escalate externally. In the U.S., file a complaint with the Department of Transportation (for air travel).




Sometimes social media helps. Tweet @ExpediaSupport politely with a brief of your issue.




Document every step: complaint submissions, chat transcripts, phone reference numbers, and timelines.




In extreme cases—if losses are significant and Expedia neglects your requests—you may consider small claims court.




Remember: Expedia aims to maintain its reputation and values customer satisfaction.


