i work at fedex and i will atest to poor treatment of packages, HOWEVER its not cause of the employees. The entire fedex system is automated, a package is taken from the delivery/pickup truck and then placed on an automated convayor system and is NOT touched till the person takes it off there shoot and places it on the trailer. the automated system isnt perfect and beats on packages, also an electric arm pushes a package down a shoot and it rolls down, then the arm wacks a 95lb package down the same shoot and cause of the weight it rockets down the shoot and into your package, also things get stuck and wedged in the conveyor system all the time and need to be helped along. so just dont get mad at us package handlers cause like me and the other package handlers we try to not beat on your shit. sorry to hear about the turbo and the crappy service in the claims section hope it works out.