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Customer service desks inside terminals handle more complex issues



Traveling internationally? United has separate counters for passport and visa verification



Elite members have access to Premier Access lines, which move faster



If the line is long or counter closed, call while waiting



Need wheelchair help or special assistance? Ask an agent at the airport



Lost baggage? Head to the Baggage Services Office near baggage claim



Remember to stay calm and polite — airport reps are trained



Some major hubs like Chicago, Denver, and Newark have more



Airport kiosks can do basic tasks too — but live agents



In summary, yes — you can absolutely speak with a United agent


