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Calling an agent is recommended when you’re uncertain about policies, or if your online options are limited.




You’ll need your confirmation number, passenger name, and travel details ready when you call.




United has eliminated change fees for most fare classes, making the process much more customer-friendly.




However, if your original ticket is a Basic Economy fare, changes are generally not allowed unless a travel waiver is in place.





The best time to call is early in the morning or late evening to avoid long hold times.




If your flight is within the same day, you might be eligible for United’s Same-Day Change service.




Also, don’t forget to ask the agent about potential travel credits.




To summarize, yes—you can and should speak to a United agent to reschedule travel dates, especially if you value clarity, flexibility, and accuracy.



