Filing a claim with [1_8778278493 Aeromexico is a straightforward process that you can handle in a few steps. First, gather all your travel documents, including your ticket, boarding pass, and any receipts related to the issue you are claiming. Claims can be related to lost baggage, flight delays, cancellations, or other service problems. Start by visiting the Aeromexico website or contacting their customer service directly. If you choose the website, look for the section dedicated to claims or customer service. You will find a form to fill out with your personal information, flight details, and a description of your claim. Be clear and concise about what happened and what compensation or resolution you seek.
If you prefer, you can also file a claim at the airport by visiting an Aeromexico service desk [1_8778278493 or customer service counter. The staff there will help you fill out the necessary forms and explain the next steps. For lost baggage claims, make sure to report the issue immediately at the airport’s baggage service office, where you will receive a Property Irregularity Report (PIR). This report is essential for tracking your luggage and processing your claim. Keep a copy of this report and any other documents you receive.
After submitting your claim, Aeromexico will review the information and contact you if they need more details. Processing times may vary depending on the nature of your claim , but you should expect a response within a few weeks. If your claim is accepted, Aeromexico will offer compensation or a solution based on their policies and the specific situation [1_8778278493. Keep in mind that providing accurate and complete information will help speed up the process.
In summary, to file a claim with Aeromexico, start by collecting all necessary documents related to your flight and issue . Then, either submit a claim online through their website, contact customer service by phone, [1_8778278493 or visit the airport service desk. Clearly describe your problem, provide all relevant information, and keep copies of everything you submi t . Wait for Aeromexico to process your claim and respond with their decision. Following these steps will help you efficiently file and track your claim with the airline .
1. Use the Online Claim Form [1_8778278493
Aeroméxico offers a digital platform for filing most types of claims. You can:
Visit the official website: https://aeromexico.com
Scroll to the "Help Center" or "Customer Service" section
Click on “File a Claim” or “Contact Us”
Choose the appropriate category (baggage, refunds, delays, etc.)
Fill out the claim form with your flight details, contact information, and description of the issue
Have ready:
Your reservation number
Flight details
Copies of receipts (for expenses if claiming compensation)
Any photos (for damaged baggage)
2. Call Aeroméxico Customer Service
You can speak with a representative directly if you prefer or need immediate support:
U.S. Customer Service Number: [1_8778278493
Available for general assistance, claims follow-up, or to begin the claims process
Tip: Clearly state that you're calling to file a formal claim, and ask for a case or reference number to track your complaint.
3. Visit an Airport Counter (if recently traveled)
If you are still at the airport or just landed and an issue occurred (like lost baggage), go directly to:
The Aeroméxico baggage service counter
Or the customer service desk
File the report on the spot - they will give you a Property Irregularity Report (PIR) for baggage issues.
4. Follow Up by Email (If Needed)
If you already submitted a claim and want to follow up:
You can email Aeroméxico’s customer service through the “Contact Us” page on their site
Or log in to your Aeroméxico account (if you have one) to check claim status
Claim Timelines
Baggage delay/damage: Report within 7 days
Lost baggage: File a claim within 21 days
Refunds/compensation: Submit as soon as possible; most are reviewed within 30 days
If you prefer, you can also file a claim at the airport by visiting an Aeromexico service desk [1_8778278493 or customer service counter. The staff there will help you fill out the necessary forms and explain the next steps. For lost baggage claims, make sure to report the issue immediately at the airport’s baggage service office, where you will receive a Property Irregularity Report (PIR). This report is essential for tracking your luggage and processing your claim. Keep a copy of this report and any other documents you receive.
After submitting your claim, Aeromexico will review the information and contact you if they need more details. Processing times may vary depending on the nature of your claim , but you should expect a response within a few weeks. If your claim is accepted, Aeromexico will offer compensation or a solution based on their policies and the specific situation [1_8778278493. Keep in mind that providing accurate and complete information will help speed up the process.
In summary, to file a claim with Aeromexico, start by collecting all necessary documents related to your flight and issue . Then, either submit a claim online through their website, contact customer service by phone, [1_8778278493 or visit the airport service desk. Clearly describe your problem, provide all relevant information, and keep copies of everything you submi t . Wait for Aeromexico to process your claim and respond with their decision. Following these steps will help you efficiently file and track your claim with the airline .
1. Use the Online Claim Form [1_8778278493
Aeroméxico offers a digital platform for filing most types of claims. You can:
Visit the official website: https://aeromexico.com
Scroll to the "Help Center" or "Customer Service" section
Click on “File a Claim” or “Contact Us”
Choose the appropriate category (baggage, refunds, delays, etc.)
Fill out the claim form with your flight details, contact information, and description of the issue
Have ready:
Your reservation number
Flight details
Copies of receipts (for expenses if claiming compensation)
Any photos (for damaged baggage)
2. Call Aeroméxico Customer Service
You can speak with a representative directly if you prefer or need immediate support:
U.S. Customer Service Number: [1_8778278493
Available for general assistance, claims follow-up, or to begin the claims process
Tip: Clearly state that you're calling to file a formal claim, and ask for a case or reference number to track your complaint.
3. Visit an Airport Counter (if recently traveled)
If you are still at the airport or just landed and an issue occurred (like lost baggage), go directly to:
The Aeroméxico baggage service counter
Or the customer service desk
File the report on the spot - they will give you a Property Irregularity Report (PIR) for baggage issues.
4. Follow Up by Email (If Needed)
If you already submitted a claim and want to follow up:
You can email Aeroméxico’s customer service through the “Contact Us” page on their site
Or log in to your Aeroméxico account (if you have one) to check claim status
Claim Timelines
Baggage delay/damage: Report within 7 days
Lost baggage: File a claim within 21 days
Refunds/compensation: Submit as soon as possible; most are reviewed within 30 days