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Thread: Reconsider dealing with Suprasport.com

  1. #1
    Supramania Regular
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    Default Reconsider dealing with Suprasport.com

    If you are thinking of doing business with suprasport.com, please reconsider.

    Have had a part they sent which they put the wrong address on, which could simply be fixed by them contacting USPS to rectify...instead it was all to hard (wait time to long to speak with USPS??) and they are just now ignoring any request for an update etc.

    So the part has not moved now since Dec 12th.

  2. #2
    SupraSport

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    Default Re: Reconsider dealing with Suprasport.com

    Quote Originally Posted by Hybrid View Post
    If you are thinking of doing business with suprasport.com, please reconsider.

    Have had a part they sent which they put the wrong address on, which could simply be fixed by them contacting USPS to rectify...instead it was all to hard (wait time to long to speak with USPS??) and they are just now ignoring any request for an update etc.

    So the part has not moved now since Dec 12th.
    Messages have been sent. We shipped the product to the given address in PayPal. Then after the package was in and out of Australia many times you added that we should ship to a different address. We are willing to sent all proof that you need to pick up the package, but as for changing the shipping address from a PayPal verified address that isn't possible.

  3. #3
    Supramania Regular
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    Default Re: Reconsider dealing with Suprasport.com

    The parcel was meant to go to Portland, you admitted instead you instead sent it to my paypal address. Every time I have asked what that exact address was you can not tell me. Any address that is on paypal is a correct address that sees parcels and letters successfully delivered to all the time.

    So whatever address used is not my correct one, it certainly would not cause it to keep going back and forth between the USA and Australia. The shipment address was in the US for a reason, if you were unsure why not question before sending.

    I have also provided proof from Australia post, that from a legal standpoint I have no claim over the item until it is delivered, and only the sender can do anything.

    But happy anniversary though, today actually makes the 2 month mark since purchase.

  4. #4
    SupraSport

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    Default Re: Reconsider dealing with Suprasport.com

    By this tread you are making it sound like you wanted it shipped to the US. Then the address you have asked me to change shipment to is in AU. Which is completely different then anything stated on your order The address that you check boxed in PayPal (that is verified) is the address I have posted the package to. We need to go through the correct channels to get you the correct shipment.

  5. #5
    Supramania Regular
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    Default Re: Reconsider dealing with Suprasport.com

    Quote Originally Posted by scubajtw View Post
    By this tread you are making it sound like you wanted it shipped to the US. Then the address you have asked me to change shipment to is in AU. Which is completely different then anything stated on your order The address that you check boxed in PayPal (that is verified) is the address I have posted the package to. We need to go through the correct channels to get you the correct shipment.
    Of course I wanted it sent to the USA, that is what is on the invoice. Check your order it will show the Portland address. It was then to be forward shipped to AUS with a bunch of other items waiting at the same address.

    The new address was when I noticed the tracking was now saying the item was in Australia, so wanted to both confirm what address you had sent it to and also make sure (since it was in Australia) that it went to my address.

    The item was always meant to be shipped only within the USA, that is the only shipping I paid for now international.

  6. #6
    YotaMD.com author
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    Default Re: Reconsider dealing with Suprasport.com

    As a third party in the matter - who sells and ships products to customers via paypal - I'll just add that when I have customers order product I always ship to the Paypal provided address. Even if they put something in the notes on the invoice I may not catch it. The paypal address is the universally accepted shipping address for the order. If there is a shipping dispute, Paypal will verify that the seller sent the item to the address provided to Paypal.

    If the customer address provided to Paypal was not the actual address the customer wanted the item shipped to, then why was that address anywhere on the order?

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